Shipping policy

Shipping Policy

At Alena Paris, we do everything possible to prepare and ship your orders as quickly as possible, with the greatest care.

Processing Times

All orders are prepared and shipped within a maximum of 72 business hours after payment confirmation.

Shipping Methods

We work with trusted carriers to ensure reliable and trackable delivery. When placing your order, several shipping options may be offered depending on your location, such as standard delivery, express delivery, or delivery to a pickup point.

Delivery Times

- USA: 7 to 10 business days
- Canada: 7 to 10 business days
- Australia: 7 to 10 business days
- UK: 7 to 10 business days
- New Zealand: 7 to 10 business days

Once your order has been shipped, a tracking number is automatically sent to you by email so that you can follow the progress of your parcel.

Shipping Fees

Shipping fees are clearly displayed at checkout. They may be offered free of charge from a certain purchase amount or as part of temporary promotional offers.

Shipping Address

It is the customer’s responsibility to carefully check the accuracy of the delivery information provided when placing the order. Alena Paris cannot be held responsible in the event of an input error resulting in a delay or an inability to deliver.

Delivery Issues

In the event of a parcel being lost, damaged, or returned to the sender, we invite you to contact our customer service as soon as possible at the following address: support@alenaparis.com. Our team will do everything necessary to assist you and find an appropriate solution.